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Shipping
My order arrived damaged, leaking or broken. What do I do?
We're sorry. Reach out and we'll send a replacement right away. Afterward, we may ask for a few photos to help us file a claim with the carrier: the box with the shipping label, the product inside the box as it arrived, and the damaged product.
I received the wrong item, or something is missing from my order.
Let us know what arrived and what's missing, and we'll ship the correct items to you free of charge.
My package says delivered, but I never got it.
Check with neighbors and around your property first. If it still hasn't turned up, reach out and we'll look into it and send a replacement where needed.
I ordered by mistake. Can I cancel?
Orders placed before noon ship the same day, so reach out as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. If it has shipped, contact us and we'll find the best solution.
How long do orders take to ship?
Know our estimated shipping times. Not to worry, we won’t keep you waiting!