.png){kind=logo}
Returns
🔄 Returns Policy
Here’s how to return or exchange your order, step by step.
Why can't I return a supplement, even if it's unopened?
Once a product leaves our facility, we can't verify how it was stored or handled. To protect every dog who uses Wuffes, we never restock or resell returned supplements. That doesn't mean you're on your own: reach out and we'll find the right solution
Something seems off with my product, like the smell, texture or color.
Please reach out and include a photo of the product and its label. We take every quality concern seriously, and our team will review it and take care of you.
I was charged for a subscription renewal I didn't expect.
Reach out and we'll help. If the order hasn't shipped, we can cancel and refund it. We can also skip, delay or adjust your subscription so future deliveries fit your schedule.
What does "donate to a pup in need" mean?
If we've resolved your request and you no longer need the product, we encourage you to pass it on to a local shelter, rescue or a fellow dog owner rather than throw it away. Donating is optional and only where it's permitted.
I bought from a retailer. How do returns work?
Purchases from Chewy, Petco, PetSmart, Tractor Supply, Amazon and other retailers follow that retailer's own return policy. Please contact the store where you made your purchase.
How do I start a return for the Red Light Laser Joint Therapy Device?
Contact our Customer Experience team within 90 days of your purchase date. We'll confirm your return is authorized and send you instructions and the return address. Please don't ship anything back before speaking with us.
How long does a refund take, and where does it go?
Refunds go back to your original payment method. Once we've processed it, it usually appears within 5-7 business days, depending on your bank.